We're here to help
Questions about your account, the app or a marketplace connection? Write to us and a real person will answer, usually within one business day.
How do I get started?
Create an account in the Uploadify app for iPhone or on the web at app.uploadify.ai. It's the same account in both: everything you add in one shows up in the other.
I forgot my password.
On the login screen, tap Forgot password? and we'll email you a link to set a new one. You can change your password any time in the app under More → Account, or on the web under Account.
How do I change my name, email or phone number?
In the app, go to More → Account. On the web, open Account from your profile menu. A new email address takes effect once you confirm it from the link we send to it.
Can my team use Uploadify?
Yes. The account owner can add team members and choose what each one can see and do. Team members sign in with their own email and password.
Why can't I see a feature from the web in the app?
The app covers your day-to-day work: inventory, invoices and memos, purchases, repairs, production, catalogs and contacts. A few setup tasks, such as connecting marketplaces and account settings, are done on the web at app.uploadify.ai.
How do I delete my account?
In the app, go to More → Account and tap Delete account at the bottom of the page, or email us at info@uploadify.ai from your account's email address. Deleting your account signs you and your team out, cancels any subscription, and your account's data is then permanently deleted. If you change your mind, contact us soon after and we may be able to restore it.
Is my data safe?
Your data is stored on secure servers and is only visible to you and the team members you add. Read our Privacy Policy for the details.